One of our customers approached us with a problem they were having resulting in inconsistent quality in a metal shelf sourced from elsewhere. The problem related to a non-standard form produced using tooling the company had manufactured in-house leading to the quality problem. We were sent the drawing and asked for a solution.
Secal performed an engineering review and proposed a new form using an existing tool from our extensive punch tooling inventory, and at the same time we improved the yield of parts from a sheet and passed that saving on to the customer.
We supplied a sample to the customer for approval, and we are now the primary supplier for the part. We were pleased to have helped the customer by offering expertise from our designers and engineers. This showing that Secal can offer more to customers than just great prices!